FAQ
This section provides concise answers to common questions about steel products, quotations, orders, payment, delivery, and technical documents. The content is currently for testing and should be aligned with the company’s final commercial procedures before publication.
Draft version — The responses have been prepared for page design and testing purposes and do not constitute the final text regarding the company's services or business commitments.
The test version of the website includes product groups such as angle, channel, rebar, beam, steel billet, and sponge iron. Availability, brand, size, and supply conditions should be confirmed at the time of inquiry.
Final selection should be based on drawings, the applicable standard, project use, and technical requirements. Website information is intended for initial review, while critical orders should be confirmed with the sales or technical team.
Website data can support initial comparison, but final weight, tolerances, and dimensions should be checked against the production standard, brand, and sales documents for the specific order.
You can use the price-list page, inquiry form, or the sales contact channels. The final price depends on availability, order quantity, delivery location, and market conditions at the time of confirmation.
No. Displayed or historical prices are informational. A tradable price is confirmed only after an inquiry and the issue of a valid quotation or proforma invoice.
The normal process may include a price inquiry, contact with sales, issue of a proforma invoice, confirmation and payment, preparation and dispatch of the goods, and issuance of an official invoice where applicable.
The method and timing of payment are stated in the quotation, proforma invoice, or sales agreement. Payments should only be made through official accounts and channels communicated by the company.
Where transaction requirements are met and the necessary information is provided, the details of issuing an official invoice are confirmed during the sales process.
Because steel-market prices can change quickly, the validity period should be stated on each quotation or proforma invoice. After expiry, price and availability may need to be checked again.
Delivery coverage depends on the order, loading point, destination, and transport arrangements. The exact destination and freight conditions are confirmed during the order process.
This depends on the agreed sales terms. Freight cost, delivery point, and loading responsibility should be clearly stated before the order is finalized.
Visible damage, shortage, or discrepancies should be reported through the company’s official channel as soon as possible and documented where practical so they can be reviewed against the order records.
The reference standard depends on the product, manufacturer, and order requirements. The required standard should be specified and confirmed during inquiry or in the sales documents.
Where available and agreed, the required technical document or certificate should be specified before purchase. Availability can depend on the product type and source of supply.
Use the Contact Us page, website forms, or the sales consultant cards. For a more accurate response, include the product type, size, quantity, and destination city in your message.
